mozilla :: #moc

7 Aug 2017
01:00nagios-scl3New Sysadmin OnDuty is jlaz
09:00nagios-scl3New Sysadmin OnDuty is Usul
12:29UsulES yellow I *hate* you
17:00nagios-scl3New Sysadmin OnDuty is vinh
17:40Tony_6vinh - we are experiencing an issue with the iPad controllers in BER3. We know what caused the problem, and I have a workaround. At the moment we are talking to NetOps about finding a solution.
17:40vinhTony_6: do you need communications sent out? Any impact?
17:42Tony_6vinh - yeah, to the BER site only. The current impact is the inability to use iPad controllers in the small rooms, but I am on the floor and have a workaround. Also, Vidyo is still working.
17:43Tony_6Currently there are 2 users using small rooms, and both are connected to Vidyo rooms. I am within 15 feet of both rooms being used.
17:44Tony_6vinh: Impact is low
17:52unixfairyhey Tony_6 thanks for update
17:52vinhcomms sent
17:55Tony_6vinh unixfairy - thank you
17:55unixfairylow impact medium to low priority given the time Tony_6?
18:00Tony_6unixfairy - yes, the time of day, Vidyo is working, and I am within distance of the users who need to use the small rooms and connecting as needed
18:00unixfairyP3 it is sir and thank you
18:01unixfairydo you want an RCA on this Tony_6
18:04Tony_6unixfairy - yes, but just to document the issue.
18:04unixfairythank you vinh^^ can you create
18:05vinhTony_6: is there a bugzilla ticket? if not I'll create one too
18:06Tony_6no ticket yet
18:25Tony_6vinh unixfairy - iPads are back online. Service restored. Now to find the cause.
18:26Tony_6We are still talking to Netops to dig for the exact error and resolution.
18:26unixfairythank you
18:26Tony_6For now, we are good. I'll update the bug.
18:26unixfairyvinh can you close out the incident - let me know if you want to check any of the wording since root cause is presently unknown
18:30* vinh goes to resolve incident
18:42unixfairyTony_6++ have a good evening vinh++
18:43Tony_6Thank you
8 Aug 2017
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